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After-Sales FAQ

Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.

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Minor Issues And Solutions

Includes commonly encountered issues that users may experience, along with troubleshooting tips.

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Why does the hashrate between miner dashboard and mining pool is different?

Modified on Thu, 18 Jul, 2024 at 11:10 PM by Zhen Chain Micro

The scanned miner fails to connect to the Goldshell Zone and displays a login error message.

Modified on Thu, 18 Jul, 2024 at 11:49 PM by Zhen Chain Micro

What should I do if the HW error is high in the hashboard status shown below the hashrate chart?

Modified on Thu, 18 Jul, 2024 at 11:09 PM by Zhen Chain Micro

Which mining pools does the miner support?

Modified on Thu, 18 Jul, 2024 at 11:07 PM by Zhen Chain Micro