If your after-sales requests have been "solved", it means that the issue has been resolved or that the support team has not received any response from you for a certain period of time.
If the issue has been resolved to your satisfaction, there is nothing further you need to do. If you have new questions or concerns, you can create a new request.
If you feel that the issue has not been fully resolved or if you have additional questions within 28 days since after-sales requests have been "solved" about the original request, you can continue the conversation in the original ticket. However, if you have additional questions about the original request beyond 28 days, you can follow up with our support team through the original ticket.
https://zhenchainmicro.com/pages/contact
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article