What is the status listed in my Zhen Chain Micro account?

Order Statuses and Their Meanings

1. Processing

   • Your order has been successfully placed. Please wait for your tracking number to be updated.

2. On Hold

   • Your order is currently being processed. Please wait for your tracking number to be updated.

3. Failed

   • Your order has failed due to either:
     • Underpayment
     • Delayed payment
   • To resolve this, please submit a ticket through our Contact Page. A representative will reach out to you within 48 hours.

4. Cancelled

   • If the system cannot confirm your payment within 1 hour after the order enters the "Pending Payment" status, the order will be canceled.
   • In case of a payment anomaly, if you complete the payment after 1 hour and our receiving wallet confirms it, the order status will not change automatically. Orders marked as "Cancelled" will not be processed further.
   • To resolve this, please submit a ticket through our Contact Page. A representative will reach out to you within 48 hours.

5. Confirmed

   • This status indicates confirmation of your after-sale payment.
   • Please contact our after-sales team with your order number to proceed to the next step. Note that your after-sale tracking number will not be updated here.
6. Shipped
   • Your order has been shipped and is on its way to you. A tracking number will be provided for you to monitor the shipment.

If you have any further questions or need assistance, please reach out to us through our Contact Page.