I already made the payment, why is my order status shown as Failed/Cancelled?

I already made the payment, why is my order status shown as Failed/Cancelled?

There are the meanings of these two order statuses:

Cancelled:

• Once the order is created, if we haven’t received your payment within one hour, your order will be canceled automatically.
• Please DO NOT make a second payment to a canceled order.

Failed:

• Delayed payment or underpayment will lead to a failed payment status.
• You will receive an email with a link to pay for the remaining amount from a ZhenChain Micro representative if necessary.

Additional Information:

• If our system detects your order as suspicious, we will refund your payment to your card or PayPal account immediately, and we will not ship the order.

If you have any further questions or need assistance, please reach out to us through our Contact Page.