Red light blinks slowly/IP cannot be found/cannot enter the miner dashboard

Please follow the below steps to check the miner issue: 

1. Check if your miner and your phone or computer are on the same network and frequency band. 
2. Check your network. 1) If you use an Ethernet cable, please change the cable or test that the cable is working fine. 2) We suggest changing the network or testing your network using a different device. 
3. Make sure your router won’t prohibit new IP addresses. 
4. Make sure there is no antivirus software blocking your visit to https://find.goldshell.com/. 
5. Perform a factory reset: press the reset button for about 10 seconds. (During "reset", the lights near the IP button will flash together.)